Delivery Policy

1. Dashboard Access — Immediately After Payment

After checkout, you will receive a link to your case dashboard by email. From your dashboard you complete a short worksheet that we use to craft your letter and organize your supporting documents.

2. Letter Preparation — Within 2–3 Business Days

Most letters are generated and pass automated technical quality checks — confirming your letter populated correctly and matches the information you entered — within 2–3 business days of your completed worksheet. Your draft is delivered to your dashboard for your review. If your case cannot be fully handled by our automated service, we will notify you as described in our Terms of Service.

3. Your Review and E-Signature

You review your letter and e-sign it from your dashboard. Preparation timelines pause while we wait for your signature — your letter is not finalized or mailed until you sign.

4. Mailing — Within 3 Business Days of Your E-Signature

After you e-sign, we print and dispatch your letter to the recipient you designated using the mailing method shown at checkout (for example, USPS First-Class Mail). A mailing confirmation is posted to your dashboard.

5. Response Check-Ins

Responses from the recipient go directly to you at the contact information in your letter. During the period stated at checkout (currently 21 days from mailing), we send you periodic check-in reminders to record in your dashboard whether you have received a response, so we can guide your next steps — including unlocking the Court Filing Manager if your matter remains unresolved.

Carrier Delivery Times

Once your letter is dispatched, delivery is handled by the postal carrier. Carrier transit times are estimates and are outside our control; we do not guarantee a specific delivery date. If a letter is returned undeliverable, we will notify you and work with you on re-mailing to a corrected address at no additional charge.

Business Days

Business days are Monday through Friday, excluding U.S. federal holidays.

Questions

If a timeline above is missed, contact us and we will make it right as described in our Refund Policy.

LegalRocket LLC
30 N Gould St Ste R
Sheridan, WY 82801 USA
support@smallclaimshero.com