Terms of Service

1. Agreement to These Terms

These Terms of Service (“Terms”) are a legal agreement between you and LegalRocket LLC, a Wyoming limited liability company (“LegalRocket,” “we,” “us,” or “our”), operator of Small Claims Hero, Activation Hero, and CaseDashboard.com (together, the “Services”). By accessing or using the Services, creating an account, or completing a purchase, you agree to these Terms and to our Privacy Policy, Refund Policy, and Delivery Policy, which are incorporated by reference. If you do not agree, do not use the Services.

You must be at least 18 years old and located in the United States to use the Services. You represent that all information you provide to us is accurate and truthful.

2. We Are Not a Law Firm

Small Claims Hero and Activation Hero are private document preparation services. We are not a law firm, we are not your attorney, and we do not provide legal advice, legal representation, or legal opinions. No attorney-client relationship is created by your use of the Services, by our preparation of documents, or by any communication with our support team. Our documents and informational resources are prepared using court-approved procedures and are provided for self-help purposes only. For legal advice about your specific situation, consult a licensed attorney in your state.

We do not select your claims, evaluate the merits of your case, apply the facts of your case to the law, review your evidence, or advise you on strategy. We exercise no legal judgment. You are responsible for your own decisions, including whether to send a demand letter, what to claim, and whether to pursue court action.

3. The Services

Depending on the package you purchase, the Services may include:

• Demand letter preparation. You complete a guided questionnaire (“worksheet”); we use your answers to generate a demand letter for your review.
• Electronic signature. You review and e-sign your letter from your case dashboard.
• Mail dispatch. After you e-sign, we print and mail your letter to the recipient you designate via the mailing method shown at checkout.
• Response check-ins. Responses from the recipient go directly to you. For the period stated at checkout (currently 21 days from mailing), we send you periodic reminders to record in your dashboard whether you have received a response, so the Services can guide your next steps. We do not receive, intercept, or monitor responses on your behalf.
• Case dashboard. An online dashboard to organize your case, upload supporting documents, and track status.
• Court Filing Manager (free bonus). A complimentary guided task-management tool that helps you organize the steps for filing in small claims court if your matter remains unresolved. The Court Filing Manager is a 100% free bonus feature: it is always included at no additional cost, has no cash or refund value, is not a paid product or legal service, and may be modified or discontinued at any time. It provides self-help task guidance only — it does not file anything for you and does not constitute legal advice.

We may improve, modify, or discontinue features of the Services at any time. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your own personal, non-commercial use.

4. Your Responsibilities

• Provide complete, accurate, and truthful information in your worksheet and account.
• Review your letter carefully before e-signing it. You are solely responsible for its contents.
• Do not use the Services to make false, exaggerated, harassing, or fraudulent claims.
• Deadlines are your responsibility. Legal claims are subject to strict filing deadlines (statutes of limitation) that vary by state and by claim. We do not track deadlines for you, and using the Services does not pause or extend any deadline. If you may be near a deadline, consult a licensed attorney immediately.

5. Fees and Payment

The fee for the Services is the one-time flat price displayed at checkout. Prices are confirmed by our server at checkout; the amount shown on the payment page is the amount you will be charged. We do not enroll you in a subscription and we do not bill you automatically after your purchase.

• Court costs are separate. Court filing fees, service-of-process fees, and any other third-party costs are not included in our fee and are paid by you directly to the court or provider if you choose to pursue filing.
• Coupons. Coupon codes apply only at the time of purchase, have no cash value, and cannot be combined unless stated otherwise.
• Chargebacks. If you believe a charge is incorrect, please contact us first at support@smallclaimshero.com so we can resolve it. We reserve the right to dispute chargebacks that are inconsistent with these Terms and our Refund Policy.

6. Refunds

Our refund terms are stated in full in our Refund Policy. In summary: you may request a full refund at any time before you e-sign your demand letter. Once you e-sign, your letter enters production and mailing and your purchase becomes non-refundable. The Court Filing Manager is a free bonus feature and carries no separate cash or refund value.

7. Delivery and Timelines

Our fulfillment timelines are stated in full in our Delivery Policy. In summary: your case dashboard is available promptly after purchase; most letters are prepared and pass automated technical quality checks within 2–3 business days of your completed worksheet; and letters are mailed within 3 business days of your e-signature. Postal delivery times are controlled by the carrier and are not guaranteed by us.

8. Referral to Independent Legal Professionals

Most cases are fully handled through our automated service. If your case cannot be fully handled by the automated service, or if our platform identifies that an additional review may be beneficial, your case details and contact information may be shared with participating independent legal professionals (including attorneys and paralegals) for potential review or an offer of representation, as described in our Privacy Policy and consented to by you at checkout.

• Sharing your information does not guarantee that any professional will review your case.
• Sharing your information does not create an attorney-client relationship with us or with any participating professional.
• Participating professionals are independent. Any services they offer are subject to their own terms and engagement agreements, and any further services would be billed separately by that professional, not by us.
• We are not responsible for the acts, omissions, availability, or work product of any independent professional.

No referral fees. We receive no compensation from participating legal professionals, and we pay them nothing to participate. Any services they provide are contracted and paid directly between you and that professional. We do not endorse, vet, or recommend any particular professional.

9. Electronic Communications and Signatures

By using the Services you consent to receive communications from us electronically (email, SMS where you opt in, and dashboard notifications) and you agree that your electronic signature on documents has the same legal effect as a handwritten signature, consistent with the federal ESIGN Act and applicable state law. You may withdraw consent to electronic communications by contacting us, but doing so may prevent us from providing the Services. Transactional messages about your case are part of the Services; marketing messages include an opt-out.

10. Your Content and Our Intellectual Property

You retain ownership of the content you create through the Services, including your worksheet answers and your finished letters. You grant us a limited license to use your content solely to provide the Services (for example, to generate, review, print, and mail your letter and to operate your dashboard). The Services themselves — including our software, templates, questionnaires, designs, and trademarks — are owned by LegalRocket LLC and are protected by law. You may not copy, resell, scrape, or create derivative works from the Services.

11. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose; (b) submit false or misleading information or pursue claims you know to be unfounded; (c) attempt to probe, disable, or circumvent any security feature; (d) use bots, scrapers, or automated tools to access the Services; (e) impersonate any person or misrepresent your affiliation; or (f) interfere with any other user’s use of the Services. We may suspend or terminate access for violations.

12. No Guarantee of Outcome

We make no promises about results. A demand letter may or may not produce a response, settlement, or payment, and small claims outcomes depend on facts and law outside our control. Statements on our website about typical experiences are illustrative and are not a prediction or guarantee for your case.

13. Disclaimer of Warranties

The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that documents generated will meet the requirements of any particular court.

14. Limitation of Liability

To the maximum extent permitted by law, LegalRocket LLC and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost claims, or missed deadlines, arising out of or related to the Services. Our total liability for any claim arising out of these Terms or the Services will not exceed the amount you paid to us for the Services in the twelve (12) months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless LegalRocket LLC from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your content, your misuse of the Services, or your violation of these Terms or of any law or third-party right.

16. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or misuse the Services. Sections that by their nature should survive termination (including Sections 10 and 13–18) survive.

17. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully — it affects your rights.

• Informal resolution first. Before filing a claim, you agree to contact us at support@smallclaimshero.com and give us 30 days to try to resolve the dispute informally.
• Binding arbitration. Any dispute arising out of these Terms or the Services that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted in Wyoming or, at your election, by video conference or telephone.
• Small claims exception. Either party may instead bring an individual claim in small claims court.
• Class action waiver. You and LegalRocket each waive the right to a jury trial and the right to participate in a class action, class arbitration, or representative proceeding.
• Opt-out. You may opt out of this arbitration agreement by emailing support@smallclaimshero.com with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms.
• Time limit. Any claim must be brought within one (1) year after it accrues, or it is permanently barred, to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except where the law of your state of residence necessarily applies to consumer protections.

19. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including postal service disruptions, carrier delays, utility or internet outages, labor disputes, natural disasters, or acts of government.

20. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date above reflects the current version. Material changes will be posted on this page, and your continued use of the Services after changes take effect constitutes acceptance. Changes do not apply retroactively to purchases already completed.

21. Miscellaneous

If any provision of these Terms is found unenforceable, the remainder stays in effect. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Services. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver.

22. Contact

LegalRocket LLC
30 N Gould St Ste R
Sheridan, WY 82801 USA
support@smallclaimshero.com