Refund Policy
Last updated: July 19, 2026
Before You E-Sign: Full Refund
You may cancel and receive a 100% refund at any time before you electronically sign your demand letter — including while you are completing your worksheet and while your draft is being prepared or reviewed. To request a refund, email support@smallclaimshero.com from the email address on your account with the subject “Refund Request.”
After You E-Sign: Non-Refundable
Your electronic signature is your instruction to finalize and mail your letter. Once you e-sign, printing and mailing begin, and your purchase becomes non-refundable — including if the recipient does not respond, disputes your claim, or the matter is not resolved in your favor. We do not guarantee any outcome.
What Refunds Cover
- Refunds cover the fee you paid to us at checkout, returned to your original payment method.
- The Court Filing Manager is a 100% free bonus feature included with every purchase. It has no separate cash or refund value, and its availability or use does not affect refund eligibility.
- Coupon discounts have no cash value; refunds are limited to the amount actually paid.
- Court filing fees or other amounts paid to third parties (such as courts) are not collected by us and are not covered by this policy.
Processing Time
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
Errors on Our Part
If we make a material error — for example, your letter is not mailed as described in our Delivery Policy — contact us and we will correct the error or refund your purchase, at your choice.
Questions and Disputes
If you believe a charge is incorrect, please contact us at support@smallclaimshero.com before disputing the charge with your card issuer — most issues can be resolved within one business day.
Contact
LegalRocket LLC
30 N Gould St Ste R
Sheridan, WY 82801 USA
support@smallclaimshero.com